My experience with forums

[Prerretimmito]

I work at a web design and development agency that maintains its many clients' product forums and social media. This is a short summary of what I think are the most important activities to keep in mind for a forum like this to grow its userbase. I am not trying to tell anybody how to run their forum ;) just sharing my work experience.

1-Enable the active users.
You need to select the most active users in your forum and make them moderators. This helps your forum by making it easier for you to keep it free of unwanted spam and also gives the community a sense of belonging. An enabled community will talk about, share and +1 your site more and this will help you grow.

2-Encourage topic diversity.
Removing off-topic comments angers the users and such off-topic pages could be indexed in google and bring you some extra vists from keywords that you would not get at all. Keep off-topic posts or move them to an off-topic section, but do not delete them. I have seen that keeping such posts can increase your google traffic by up to 25%.

3-Encourage the Loyal users
You do not need to give giftsat all, all you need is to say kind words of appreciation to the specific individuals by name in your posts or replies to them. Words such “As usual your post is excellent” or such make a big difference.

4-Not all trolls are trolls.
Sometimes a person has just had a hard day . Sometimes certain terms will bring out the worst in a person. Do not judge by the first time, give a guy a chance and do not revoke their membership from the first sign of trolling.

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